Privacy Policy

1. Who we are

Tutor Site ("we", "us", or "our") operates the TutorSite platform. We act as the data controller for the personal data collected through our website and services.

If you have questions about this policy or your data, please contact us at support@tutorsite.app.

2. Data we collect

We collect and process the following categories of personal data:

• Identity and contact data: name, email address, phone number, and profile information you provide when registering or completing your tutor/student profile.
• Account data: login credentials, account preferences, and user role (student, tutor, or admin).
• Transactional data: purchase history, coin wallet balances, subscription status, and payment session identifiers.
• Usage data: pages visited, features used, session duration, device identifiers, IP address, and browser type.
• Communication data: messages, support tickets, and other correspondence you send us or other users through the platform.
• Content data: tutor listings, requirements posted, reviews, and any other content you upload or create.

3. How we use your data

We use your personal data for the following purposes:

• To create and manage your account and provide the tutoring marketplace services.
• To process payments, manage coin credits, and handle subscriptions.
• To facilitate connections between students and tutors.
• To maintain platform security, prevent fraud, and enforce our terms.
• To communicate with you about your account, transactions, and service updates.
• To improve our platform, analyze usage trends, and develop new features.
• To comply with legal obligations and respond to lawful requests.

4. Legal basis for processing

We process personal data on the following legal bases:

• Performance of a contract: processing necessary to provide our services, manage your account, and fulfill transactions you request.
• Legitimate interests: platform security, fraud prevention, service improvement, and business analytics, balanced against your rights.
• Legal obligation: compliance with applicable laws, tax regulations, and regulatory requirements.
• Consent: where required, for example for non-essential cookies or marketing communications. You can withdraw consent at any time.

5. Data sharing

We do not sell your personal data. We share data only in the following circumstances:

• Merchant of Record (Paddle): Our order process is conducted by our online reseller and Merchant of Record, Paddle.com. Paddle handles all payment processing, subscription management, tax compliance, invoicing, and related customer service inquiries for purchases made on our platform. When you make a payment, Paddle collects and processes the payment information necessary to complete the transaction. You can review Paddle's privacy policy at paddle.com/legal/privacy.
• Service providers: trusted third parties who perform services on our behalf, such as hosting, analytics, customer support tooling, and email delivery. These providers are contractually bound to use your data only for the services they provide to us.
• Professional advisers: lawyers, accountants, and insurers where necessary to protect our legal rights or comply with obligations.
• Legal authorities: where required by law, court order, or to protect our rights, property, or safety.

6. Data retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

• Account and profile data: retained while your account is active, plus up to 2 years after deletion for legal and security purposes.
• Transactional and payment records: retained for at least 7 years to meet tax and accounting obligations.
• Usage logs and analytics: retained for up to 12 months, then anonymized or deleted.
• Communications and support tickets: retained for 3 years after resolution.

When data is no longer needed, we securely delete or anonymize it.

7. Your rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your personal data in certain circumstances.
• Restriction: request that we restrict processing of your data.
• Portability: receive your data in a structured, machine-readable format and transmit it to another controller.
• Objection: object to processing based on legitimate interests or for direct marketing.
• Withdraw consent: withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal.

We will respond to valid requests within one month. To exercise your rights, contact us at support@tutorsite.app.

You also have the right to lodge a complaint with your local data protection supervisory authority if you believe we have violated your privacy rights.

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS/SSL), access controls, regular security assessments, and staff training on data protection.

9. Cookies and tracking

We use cookies and similar technologies to operate and improve our platform.

• Essential cookies: necessary for the platform to function, such as authentication and session management. These cannot be disabled.
• Analytics cookies: help us understand how visitors interact with our site so we can improve it. You can manage these through your browser settings.

10. International transfers

Your personal data may be transferred to and processed in countries outside your own, including where our service providers operate. Where such transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your data in accordance with applicable data protection laws.

11. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or platform features. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

Tutor Site
Email: support@tutorsite.app
Address: 123 Education Lane, San Francisco, CA